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I've done my share of complaining about PayPal's problems, so I feel like I should publicly give them their due when they do something really right. I just got a call (yes, on the phone) from my account rep at PayPal letting me know about some scheduled downtime coming up next week (Tue June 10 at 11:00pm PDT, FYI).
I appreciate the proactive support, the advance notice, and the personal contact. Thanks, Al. Nicely done.
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