In private sessions with the Enterprise Irregulars yesterday, SAP co-CEO's Henning Kagermann and Léo Apotheker blamed the delay on unexpected scalability and operational issues and, interestingly, labor costs. Apparently the on-boarding and upgrade processes are largely manual, making them not only labor-intensive but also error-prone. Also intriguing was Dr. Kagermann's assertion that the next version of NetWeaver will help alleviate some of the problems.
I'm eager to get a better understanding of operational issues facing ByDesign. We'll be digging into the specifics of these issues with Peter Zencke, who oversees the development of Business ByDesign, later today.
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