Could It Be? An Airline That Actually... Cares?!

A few days ago I wrote a post about jetBlue's new nonstop route between Austin and San Francisco. Later that morning, I got a message from Morgan Johnston at jetBlue, extolling the virtues of the E190 aircraft they're flying for that route. Wow.

I fly a lot, and deal with a lot of airlines. And while there an individual exceptions I can say from experience that as a general rule, airlines don't listen to their customers. When they do, it's under extreme circumstances, like when Vinnie Mirchandani—with 2.5 million lifetime miles on Delta—sends an email directly to the CFO of the airline. But this was different.

As far as Morgan knows, I'm just some blogger banging away at my keyboard in my pajamas. (Which, at the moment, happens to be true. Ah yes, life is good.) I only have 36 TrueBlue points. I'm certainly not Vinnie. And I didn't send an email to anyone.

The fact that jetBlue is listening—and responding—puts them head and shoulders above any other airline in my book. And I can guarantee you this: the next time I need to go to San Francisco, it will be on jetBlue.

Comments

[vinnie mirchandani]

Just this morning I got a iPod Nano from Delta for my travels last year..no mileage deducted ....my son is pretty happy...

try sending emails, you may get one - ask for two for the twins -)

PS - you are not Vinnie - much better looking

[Charlie Wood]

Haha! Man, I only *wish* I could get that tan!

-c

[vinnie mirchandani]

and I wish I could be translucent like Conan -)

BTW - I wrote about Jetblue's tech innovations a couple of years ago...they have raised the bar for other airlines

http://florence20.typepad.com/renaissance/2005/07/technology_inno.html

time to fly them again but they don't go to too many places from Tampa unless you want to change places at JFK...